Alzheimer Society of Brant, Haldimand Norfolk, Hamilton Halton – Q&A

“The on-boarding process was well planned and organized. (Our deployment specialist) was amazing to work with. Calm, patient and supportive. She answered all of our questions.”

Agency Snapshot

Organization Name: Alzheimer Society Brant, Haldimand Norfolk, Hamilton Halton

Size: 45-50 users across seven locations in Ontario, with offices in Brantford, Hamilton, Oakville, Burlington, Simcoe, Dunnville, and Hagersville.

Mission: The Alzheimer Society leverages its own and community resources to deliver health promotion, advocacy and support services to people with dementia, those at greatest risk of developing dementia and their carers.

Purchased Penelope: March 2017

Go Live Date: June 2017

Journey to Penelope

The Alzheimer Society Brant, Haldimand Norfolk, Hamilton Halton is an organization in southern Ontario in Canada that provides care and resources for people with dementia.

After engaging in a search for case management software options, the organization purchased Penelope in March 2017, and went live with the system three months later

One of the members of the organization’s software selection team was JoAnne Chalifour, the Director of Operations for the agency.

Since Penelope was launched at the organization in June 2017, JoAnne said the system’s user-friendly interface, and features like smart forms, pre-enrolment / wait list, and automated tasks and reminders, are helping make life easier for staff members.
Recently, we asked JoAnne to let us know some of the reasons why the Alzheimer Society Brant, Haldimand Norfolk, Hamilton Halton chose Penelope, and to let us know how things went with the deployment of Penelope, as well as some of the benefits they’re seeing for their case management processes post go-live.

Q&A

Why did you choose Penelope?

“The selecting process was picture perfect. (Our sales rep) Jordan wowed us with his knowledge and assurance. We loved the product from the get-go. It met most of our needs.”

What was the deployment process like?

“The on-boarding process was well planned and organized. (Our deployment specialist) Amanda was amazing to work with. Calm, patient and supportive. She answered all of our questions.”

What are the pain points that Penelope is solving for your organization?

“Before we moved to Penelope, we used a system that was not as intuitive. These were some of our pain points and how Penelope is helping us:

  • The previous database had a very small window that could not be enlarged
  • We can add templates to Penelope – we could not in the previous one
  • We can see our caseload on our home page – we had to extract a report in the other system
  • We can add tasks and reminders – the previous system did not have these features
  • We love the pre-enrollment list feature. Other staff can access it to start new groups and activities. This was not available either on our previous system.”

Do you have any recommendations for other agencies condisering Penelope?

“I would recommend other buyers to have their training as close as possible to their Go Live date.”

Would you recommend Penelope to other organizations?

“We are very happy with Penelope and Athena, and we have recommended it to other Alzheimer Societies.”

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