Bring your nonprofit mission to life

Penelope case management software by Athena Software helps human and social service organizations achieve their mission and improve client outcomes.

Bring your nonprofit mission to life

Penelope case management software by Athena Software helps human and social service organizations achieve their mission and improve client outcomes.

Improve client service with an industry-tested case management system

Optimize operational efficiency

Penelope’s reliable, cloud-based interface can be accessed from anywhere, and its intuitive interface makes staff buy-in easy, leading to healthy client data. Ensure staff provide the best possible service to your clients with Penelope’s collaboration tools, alerts and reminders, and automated workflows.

Work with a trusted team

Athena’s team of experts is ready to guide you through the challenging process of a system change. Our diverse deployment methods fit the needs of any midsize to large human service organization. We provide prompt, friendly support and professional services throughout your Penelope lifetime.


Never worry about client data again

The security of your data is our top priority. We are ISO certified, and Penelope is a secure, cloud-based solution with a 99.99% uptime guarantee. Take advantage of Athena’s proven track record for data security, and stop worrying about data hosting, backups, and disaster recovery – we’ve got you covered!

Meet Penelope

Athena relentlessly partners with health and social service agencies around the world to: achieve their missions and client service outcomes, meet evolving accountability reporting requirements, and deliver the best experience possible to their customers via use of Athena’s highly acclaimed Penelope SaaS Technology platform supported by best practice insights, training, tools, and 24/7 support.

Whether you’re looking to reduce paperwork, increase staff efficiency, or streamline reporting, Penelope is the cloud-based case management software you’ve been looking for.

Why choose Penelope client management solution?

The features you need are all included. But those aren’t the best parts of Penelope.

Improve your Quality of Care

By identifying trends, strengths, and weaknesses in your service delivery, you can improve the care you deliver. As well, automating simple processes gives you more time to focus on what matters: serving your clients.

Get 100% staff buy-in

Penelope is fast and easy-to-use. Our training methods and materials make it possible for even the least tech-savvy staff member to use the system.

Access your data anywhere

No more waiting to fill out paperwork at your desk. Penelope can be accessed on any device with an internet connection.

Deliver a Single Source of Truth

Get all your data in one place so you can accurately report on what your organization is actually doing.

Get things done faster, together

With everyone working on one system, it’s easy to share or analyze relevant client information. Plus, a full suite of collaboration tools makes staff-to-staff and staff-to-client communication simple and secure.

Feel supported even after you launch

Our support team is available by phone or online from 8 a.m. to 8 p.m. EST. That’s 12 a.m. to 12 p.m. in Australia EST. Emergency support is available 24/7/365.

Connect with your clients

ClientConnect is the new mobile client portal for Penelope case management software that empowers your clients to participate in their care, while encouraging transparency, accountability, and trust.

Meet the Athena Team

Every member of our team is dedicated to helping you improve the care you deliver to your clients. From product development to end-user training, we work to make your experience with Penelope case management software a success. Staff members are located all over the world to serve you in you own country. We have team members in Australia, Canada, the UK and the United States. Our head office is in Waterloo, Ontario.

“The selecting process was picture perfect. (Our sales rep) Jordan wowed us with his knowledge and assurance.” – Joanne Chalifour, Alzheimer Society Brant, Haldimand Norfolk, Hamilton Halton
“The team was great – Amanda was fantastic. I had felt an internal push to get things going – not even from my organization, but just me myself wanting it to be done – but Amanda said, ‘Let’s not focus on speed, let’s focus on getting it right and really go through and work the process.’” – Heather Steffensen, King County EAP
“I’ve learned a lot working with Athena. Every single staff member there has something new to teach me.’” – Carlos Joseph, OHTN
“The Athena team has been great to work with, and the support we’ve received through webinars, user conferences and cloud support are some of the highlights of working with Athena.’” – Margaret Lloyd, Deltassist

Transforming the way agencies work for over 15 years

We’ve been working with human services and social services organizations since we started in 2001. Here’s what some of them have to say about their time with Penelope case management software.

I would recommend this system to any agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.

Linda Castle , Clinical Support

The Family Conservancy

For the first time our organization has been able to capture better client and partner data that has allowed our multiple departments to work more cohesively. The ease of use of the Smart Forms has enhanced the way we gather demographic and program information for grants.

Courtney Wickberg, VP of Programs and Services

A Precious Child

The best thing about using this software is the reliability and the customer support. Any questions that I’ve had have been answered with clear and concise instructions within hours. The help section of the software also contains very clear instructions for performing many tasks.

Adam Opper, Office Manager

Qualia Counselling Services

In our company, we refer to Penelope software familiarly as ‘Penny.’ She is our friend in so many ways! She makes documentation, scheduling, reporting, payroll, and invoicing easy! So much time is saved. She is user-friendly as well, making auditing for accuracy and accountability a breeze.

Rebecca Mohler

Owner, Sendero Therapies Inc.

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