EAP Software

Integrate your client service, financial, reporting, and administrative operations with a platform for EAP providers looking to increase efficiency and improve internal communication.

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EAP Software

Integrate your client service, financial, reporting, and administrative operations with a platform for EAP providers looking to increase efficiency and improve internal communication.

What Penelope EAP software can do for you

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Grow Your Business

Penelope lets you effectively monitor your services internally and respond to emerging needs and trends. Empower your organization to track factors such as custom client demographics, barriers to service, client satisfaction, referrals, and outcomes assessments.

With a healthy, rich data set your company can produce the detailed information required to effectively promote your services in a crowded marketplace.

Improve the Service Experience

Centralized web-based intake, referral, and scheduling capabilities allow you to provide your EAP clients with timely professional service that can reduce wait times and unnecessary affiliate communications.
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Accelerate Client Services

With its flexible workflow, Penelope EAP software allows for centralized, site-based, or user-based recording of referral and intake information. Waitlist management, assignment to in-house or affiliate providers based on availability and staff qualifications are possible in Penelope.

The system is accessible from anywhere with an internet connection. This greatly reduces back and forth paperwork for efficient and timely reimbursement, reporting, and billing.

Manage Billing

Staff select the EAP contract for a client, which then draws down the client’s session limits. All the practitioner needs to do is record the type of service provided and indicate that the service occurred.

What Penelope EAP software can do for you

!

Grow Your Business

Penelope lets you effectively monitor your services internally and respond to emerging needs and trends. Empower your organization to track factors such as custom client demographics, barriers to service, client satisfaction, referrals, and outcomes assessments.

With a healthy, rich data set your company can produce the detailed information required to effectively promote your services in a crowded marketplace.

Improve the Service Experience

Centralized web-based intake, referral, and scheduling capabilities allow you to provide your EAP clients with timely professional service that can reduce wait times and unnecessary affiliate communications.

Manage assessments and service plans, integrate progress notes, and monitor client outcomes all in one unified, easy-to-use framework.

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Accelerate Client Services

With its flexible workflow, Penelope EAP software allows for centralized, site-based, or user-based recording of referral and intake information. Waitlist management, assignment to in-house or affiliate providers based on availability and staff qualifications are possible in Penelope.

The system is accessible from anywhere with an internet connection. This greatly reduces back and forth paperwork for efficient and timely reimbursement, reporting, and billing.

Manage Billing

Staff select the EAP contract for a client, which then draws down the client’s session limits. All the practitioner needs to do is record the type of service provided and indicate that the service occurred.

Case Study: King County EAP

King County EAP in Seattle, Washington provides services to 17 departments in their county. They moved to Penelope from a paper-based system and are already reaping the rewards. Improved data security, accurate reporting, and mobile capabilities are all aspects of Penelope that have made a difference in their EAP organization.

What our Clients Say about Penelope

“Athena Software is a world leader in case management software. The Collaboration Suite in Penelope enables agencies around the world to connect with clients using smart communication and workflow tools in a way that reflects how our clients live and work. Once again, Athena is setting the standard for global case management software.”

 

 

– Adam Fletcher

Relate, the UK’s largest providers of relationship counselling

Penelope users since 2008

“Our CARF accreditation survey report recognized Headway’s use of electronic medical records with Penelope Case Management Software as a solution that is user-friendly, enhances communication and has valuable data for future research.”

headway ireland logo

Richard Stables

Headway Ireland

Penelope Users since 2006

“It has a ton of user-defined fields that can be set up in any combination that works for your agency. Billing is relatively simple, and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don’t exist.”

Linda Castle

The Family Conservancy

“In our company we refer to the Penelope Software familiarly as Penny. She is our friend in so many ways! She makes documentation, scheduling, reporting, payroll, invoicing easy! So much time is saved. She is user friendly as well making auditing for accountability and accuracy a breeze. I would recommend the software to anyone.”

Rebecca Mohler

Sendero Therapies

Penelope users since 2009

“It has only been two months since ‘Go Live’ and already we have seen profound improvement in some of our processes. We anticipate more positive changes will occur over the next 6-12 months and look forward to the rich data we will shortly begin to extract and analyze. Importantly, we will finally begin to fully map the difference we make in the communities in which we operate.”

 

Dr. Janette Hancock

UnitingCare Wesley Port Adelaide

“For the first time our organization has been able to capture better client and partner data that has allowed our multiple departments to work more cohesively. The ease of use of the Smart Documents and Forms has enhanced the way we gather demographic and program information for grants and funding purposes. The launch support and technical support team have been wonderful to work with and respond quickly to our inquiries.”

Courtney Wickberg, VP of Programs and Services

A Precious Child

“We love Penelope! The reports are easy to understand – especially to non-user stakeholders and our clients. The forms are easy to create and adjust, and the billing / cart system is easy for my staff to use for their billable hours. The support staff are friendly and understanding, and are great with training. I would highly recommend.”

Sarah Gardner, VP of Care Coordinationarc administrators

Arc Administrative Services

The EAP software you’ve been looking for.

Take the next step with Penelope

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