Penelope Excellence Pathways

Penelope Excellence Pathways

Penelope is a powerful, integrated case management solution that will help transform the way your organization engages with clients, works collaboratively, demonstrates outcomes and delivers quality, best practice services.

Our Global Professional Services team has developed a range of deployment options to meet the specific implementation, project management, configuration and change management requirements of your organization.

Penelope Excellence Pathways offer best-in-class deployment methodologies delivered by passionate industry experts with in-depth knowledge of the social services sector.

Purchasing and deploying Penelope is an investment for your organization, and our overall objective is to set you up for success with Penelope and ensure that your enterprise realizes maximum return on your investment in Penelope.

Every organization is different - with a different mix of available resources and skills, different priorities and preferences and varying degrees of readiness.

We have designed the three Pathways to Penelope Excellence to present the broadest range of options for your organization so that you can select the Pathway that best suits your requirements.

Check out reviews of our software and deployment performance on Capterra, or find out more by completing the form at the bottom of the page and requesting a free demo of Penelope for your organization today!

Penelope Excellence Pathways Options
Knowledge Transfer Pathways

The Knowledge Transfer Pathway is well-suited for organizations with a limited budget and a willingness to learn. It requires adequate internal resource availability and appropriate in-house skills to lead the deployment. The aim of this approach is to create self-sufficient clients who are knowledgeable in Penelope.

Our Full Configuration Pathways offer a range of options that deliver a fully-configured Penelope database based on our understanding of your specific requirements. We work with you to document your business objectives, and then perform the configuration work required.

Full Configuration Pathways
Managed Service Pathways

The Managed Service Pathway offers a comprehensive suite of premium end-to-end services that essentially “outsource” nearly all aspects of your deployment and ongoing management of the software to a dedicated team of Penelope case management software experts.

Learn More about Tailored Services

  • Integrations
  • Data Migration
  • Document Building
  • Penelope Reports
  • Business Analysis

What Our Clients Say

"It has only been two months since ‘Go Live’ and already we have seen profound improvement in some of our processes. We anticipate more positive changes will occur over the next 6-12 months and look forward to the rich data we will shortly begin to extract and analyze. Importantly, we will finally begin to fully map the difference we make in the communities in which we operate."

Dr. Janette Hancock
UnitingCare Wesley Port Adelaide


"Athena Software is a world leader in case management software. The Collaboration Suite in Penelope enables agencies around the world to connect with clients using smart communication and workflow tools in a way that reflects how our clients live and work. Once again, Athena is setting the standard for global case management software."

Adam Fletcher
Relate, the U.K.'s largest providers of relationship counselling
Penelope users since 2008

Relate UK

"In our company we refer to the Penelope Software familiarly as Penny. She is our friend in so many ways! She makes documentation, scheduling, reporting, payroll, invoicing easy! So much time is saved. She is user friendly as well making auditing for accountability and accuracy a breeze. I would recommend the software to anyone."

Rebecca Mohler
Sendero Therapies, Ohio
Penelope users since 2009

Sendero Therapies

"Our CARF accreditation survey report recognized Headway’s use of electronic medical records with Penelope Case Management Software as a solution that ‘is user-friendly, enhances communication and has valuable data for future research."

Richard Stables
Headway Ireland
Penelope users since 2006


"The ability to create documents for our own needs is a fantastic function of the system. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful. I would recommend this system to any organization that tracks a variety of data elements and wants to organize your data to meet your needs."

Linda Castle
The Family Conservancy, Kansas City
Penelope users since 2003

The Family Conservancy