Penelope Excellence Pathways
Penelope is a powerful, integrated case management solution that will help transform the way your organization engages with clients, works collaboratively, demonstrates outcomes and delivers quality, best practice services.
Our Global Professional Services team has developed a range of deployment options to meet the specific implementation, project management, configuration and change management requirements of your organization.
Penelope Excellence Pathways offer best-in-class deployment methodologies delivered by passionate industry experts with in-depth knowledge of the social services sector.
Purchasing and deploying Penelope is an investment for your organization, and our overall objective is to set you up for success with Penelope and ensure that your enterprise realizes maximum return on your investment in Penelope.
Every organization is different - with a different mix of available resources and skills, different priorities and preferences and varying degrees of readiness.
We have designed the three Pathways to Penelope Excellence to present the broadest range of options for your organization so that you can select the Pathway that best suits your requirements.
Check out reviews of our software and deployment performance on Capterra, or find out more by completing the form at the bottom of the page and requesting a free demo of Penelope for your organization today!
The Knowledge Transfer Pathway is well-suited for organizations with a limited budget and a willingness to learn. It requires adequate internal resource availability and appropriate in-house skills to lead the deployment. The aim of this approach is to create self-sufficient clients who are knowledgeable in Penelope.
Our Full Configuration Pathways offer a range of options that deliver a fully-configured Penelope database based on our understanding of your specific requirements. We work with you to document your business objectives, and then perform the configuration work required.
The Managed Service Pathway offers a comprehensive suite of premium end-to-end services that essentially “outsource” nearly all aspects of your deployment and ongoing management of the software to a dedicated team of Penelope case management software experts.
What Our Clients Say
"Athena Software is a world leader in case management software. The Collaboration Suite in Penelope enables agencies around the world to connect with clients using smart communication and workflow tools in a way that reflects how our clients live and work. Once again, Athena is setting the standard for global case management software."
Software Manager, Relate
The UK's largest relationship counseling agency
Penelope software users since 2008
"In our company we refer to the Penelope Software familiarly as Penny. She is our friend in so many ways! She makes documentation, scheduling, reporting, payroll, invoicing easy! So much time is saved. She is user friendly as well making auditing for accountability and accuracy a breeze. I would recommend the software to anyone."
Owner, Sendero Therapies
Sagamore Hills, Ohio
Penelope software users since 2009
"It's powerful out of the box, but can be configured to many different kinds of interaction. Being cloud-based, it makes accessing the records you need easy, whether you're working onsite or off. Athena have managed to evolve the system impressively, and it has more than kept pace with changes in the way we work and use technology."
Information and Support Manager, Headway Ireland
Penelope software users since 2006
"It has only been two months since ‘Go Live’ and already we have seen profound improvement in some of our processes. We anticipate more positive changes will occur over the next 6-12 months and look forward to the rich data we will shortly begin to extract and analyze. Importantly, we will finally begin to fully map the difference we make in the communities in which we operate."
Dr. Janette Hancock
Senior Manager, UnitingCare Wesley Port Adelaide
Port Adelaide, South Australia
"For the first time our organization has been able to capture better client and partner data that has allowed our multiple departments to work more cohesively. The ease of use of the Smart Documents and Forms has enhanced the way we gather demographic and program information for grants and funding purposes. The launch support and technical support team have been wonderful to work with and respond quickly to our inquiries."
VP of Programs and Services, A Precious Child
"We have used Penelope for a few years now. We are able to log, bill, schedule, remind for appointments. It is easy once you get the hang of it. The customer support couldn't be kinder and more patient.”
Clinical Director, Ventura Counseling Center
"We love Penelope! The reports are easy to understand - especially to non-user stakeholders and our clients. The forms are easy to create and adjust, and the billing / cart system is easy for my staff to use for their billable hours. The support staff are friendly and understanding, and are great with training. I would highly recommend."
VP of Care Coordination, ARC Administrative Services
Hamburg, New York
"It has a ton of user-defined fields that can be set up in any combination that works for your agency. Billing is relatively simple, and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist.”
Clinical Support Admin. Coordinator, Family Conservancy
Kansas City, Missouri
Penelope software users since 2003
"We love Penelope! We find that it is easy to use and also easy to teach others how to use. It is good to be able to collect our data in such an accessible spot!”
Case Manager, ANEW Place