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Substance Abuse Software

Penelope case management software is a leading cloud-based software solution for substance abuse and addictions treatment services (both inpatient and outpatient).

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Penelope substance abuse software can help your organization achieve better client outcomes, cost savings, and improve compliance to quality standards. Some of the benefits of Penelope for your organization include:

Assess and Plan

  • Flexible intake, assignment and scheduling workflows
  • Wait list / pre-enrollment capabilities and criteria-based assignment are supported as well as collateral contacts and inbound / outbound referrals
  • Build custom outcomes assessments / scored tools to graphically represent a client's change over time (and use our powerful reporting tools to compare client change amongst different client groups)
  • Comprehensive appointment scheduling / calendaring / meeting supported with optional push to Microsoft Outlook
  • Measure client outcomes against objectives and track discharge documents and transition plans

Coordinate Care

  • Penelope is an integrated system designed for a multi-user setting with independent providers or a multi-provider client team, improving coordination of care by integrating the administrative, clinical and management threads of your programs and services
  • Naturally tracks services to individuals and families as well as tracking contacts with third-party professionals and service providers
  • Manager / supervisory tools for monitoring workflow and auditing, e.g. sign-off / lock feature for progress notes and documentation, and event review tool and reports

Measure Results

  • Custom client demographics and service-specific data capture allow you to track the data you need for internal purposes and reporting to stakeholders Manage assessments and service plans and monitor client outcomes
  • From an agency perspective, Penelope not only has tools to coordinate, monitor and report on service provision, but also a target-setting tool for client statistics, service utilization, productivity and more
  • Penelope case management software provides a rich data set for analyses, research and business intelligence

Go Mobile

  • Access critical data and enter notes / documents securely anywhere on the web using laptops or mobile devices such as an iPhone or iPad
  • Penelope can push all appointments to your Exchange-enabled (eg. Outlook) device
  • Authorized staff can access the information they need - when and where they need it


  • Penelope is a client-centric case management system designed specifically for use in a multi-service, multi-provider, multi-facility setting
  • Role-based staff access rights and permissions