Ensuring a perfect fit for your organization
As flexible as Penelope is, there may be times where some additional connective work is needed to bridge a unique gap between Penelope and other information systems or to legacy data.
Our talented and reliable staff can add significant value by delivering tailored services that configure Penelope to your organization’s needs. Athena’s team works with your organization to understand the underlying business needs, constraints and technological context to develop tailored solutions that are perfect for you.
We’re always ready to help you import data from your old system into Penelope. Our data specialists will consult with you to determine the best method for import, data mapping, project scope, and other pre-migration analysis tasks.
Before you start your data migration, check out our blog post on 5 things to consider prior to data migration!
Or, for more information, download our data migration whitepaper.
Over the years, Athena Software has developed numerous interfaces, integrations, and web services protocols as one of our core service offerings.
The approach, feasibility, scope, complexity, and cost of each potential integration is evaluated on a case-by-case basis. We are happy to discuss integration needs for your agency at any time.
Here are just some of the integrations Athena has developed for Penelope users to date:
Outcome Rating Scale (ORS/SRS)
Online Dashboards Powered by Tableau
EDI 837P for U.S. Billing
We have experienced staff who would be happy to build your current forms, assessments, letters, and surveys into Penelope for you.
Since our document specialists are able to perform this work quickly and efficiently, this is a very popular choice for speeding up your deployment or taking some work off of your own plate. This service is available both during and post-deployment.
Custom database views can also be created to accommodate more advanced document functionality such as pulling data from one document to another.
Identifying and understanding the processes which currently exist in your organization and need to be accommodated in Penelope is critical to the success of every deployment.
We have experienced staff who would be happy to interview and collect this information from subject matter experts on your staff and create formal process maps to document the step-by-step processes.
A thorough business analysis will also help us to tailor your training and make recommendations for your configuration of Penelope.
This service is more in-depth than the business analysis consultations provided during the system configuration training and involves project team meetings, stakeholder interviews and the development of detailed process maps, with mapping to Penelope.
Athena Software training specialists are located around the globe and are equipped to provide a variety of training models.
Train the Trainer
Our deployment specialists can train one or several super-users in your organization who then train the rest of your team at a pace that works for you.
Depending on the size of your organization, it may make sense to get everyone involved in group training sessions that can be set up over multiple online webinars to accommodate people in different locations.
We use GoTo Meeting so that our trainers not only connect with your staff by phone, but are also able to share screens and connect with each other by video to make sure you still receive the personal touch!
Our team is always available to provide training services on site if you’re able to collect your staff in one location.
Penelope Health Check
Existing Penelope customers can receive a health check for their case management system.
For more detailed information, check out our whitepaper.
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