Penelope Case Management Software selected by Tamworth Family Support Services

Athena Software is pleased to announce that Tamworth Family Support Services (TFSS) has selected Penelope case management software to help track and manage the essential services they provide to their New South Wales community.

 TFSS is a non-government, community-based organisation that’s been delivering vital services to individuals and families in Tamworth and the surrounding area for more than 30 years.

The organisation’s values of diversity, integrity, community, leadership, and partnership, are put into action by their mission of strengthening and improving social and personal well-being for individuals, families, and communities, promoting and facilitating access, equality, and social justice, and delivering services of quality and value.

“We’re very happy to welcome Tamworth Family Support Services to the Penelope family in Australia,” said Julian Flint, Vice-President and Regional Manager for Australia and Asia-Pacific at Athena Software.

“Penelope provides our customers with a secure, cloud-based platform that tracks all client data and program information in one simple solution, while helping to improve data collection and reporting. It also frees up time for busy front-line workers to spend with the families they serve, so we’re proud to partner with TFSS and help them achieve their goal of providing help to individuals and families in need.”

Since 1979, TFSS has been providing practical assistance and related support to disadvantaged families to help them cope better with stress and crisis situations, while also building and maintaining community service system networks, planning and supporting community-building events, and advocating on issues of community and social justice.

Their Family Services program welcomes families and young people of all cultural backgrounds and includes Family Support services, including advocacy, information and referral, and home visits, as well as a variety of youth programs and parenting groups.

The organisation also provides Children’s Services, including early intervention and maternal home visiting programs, Children and Parenting Support, and Children’s Contact Services, while also offering an extensive range of homelessness services and programs for survivors of domestic violence.

“Tamworth Family Support Services are a leading community-based organisation, continually improving services and service delivery,” said Greg Barton, Senior Manager Corporate Services at TFSS. “For this reason, TFSS is very excited to work with Penelope in implementing a system that will have great benefits for staff and clients.”

TFSS selected Penelope after a formal Request for Proposal (RFP) process that outlined the need for an operational client management software solution that could provide a one-stop system to track all streams of work at the organisation. Having a flexible, configurable, and secure system with built-in workflow automation, document creation, reporting, and quality assurance functionality were also key factors in the organisation’s decision to select Penelope.

Contact us for a complimentary consultation for your organization with a Penelope expert today.

About Athena Software

Since 2001, Athena Software has provided cloud-based case management software and client engagement options to health and social service agencies around the world. In 2018, the company was named to the Deloitte Technology Fast 500™, as one of the fastest growing technology companies in North America. Contact us to schedule a free consultation for your agency with a Penelope expert today. Existing customers, contact your account manager.

Based in Waterloo, Ontario, Canada, with additional employees located in the U.S., Europe, and Australia, Athena is also ISO/IEC 27001:2013 certified for its information security management systems.

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