Athena Software is honored to announce that Pittsburgh Action Against Rape (PAAR) has selected Penelope as the cloud-based client management system it will now use to track the services provided to victims of sexual abuse and violence.
Founded in 1972, PAAR is one of the oldest rape crisis centers in the US and provides essential crisis services, therapy, prevention, and education to over 12,500 people per year.
“PAAR provides a lifeline of hope for victims of sexual abuse and we are honored to provide a secure platform for the highly confidential information with which they’re entrusted,” said Amanda McInnis, Athena Software’s Vice-President of Customer Experience.
“Penelope’s ability to improve the client experience and provide a clear picture of each person’s journey through care makes it an ideal solution for victim service agencies, and we look forward to helping PAAR free up time for their staff while improving their service and outcomes tracking.”
Penelope was selected by PAAR for its ease of use, as well as its ability to reduce duplicate data entry and track and report on services and client outcomes more efficiently.
The Penelope client management system provides a single source of truth about an organization’s clients by storing all services and documentation relevant to them in one case file. This eases data retrieval and reporting, while providing a full picture of the client’s service history for authorized staff members to view at any time. Penelope will enable PAAR to track its prevention programming and trainings in a centralized location.
Since implementing the system, PAAR staff have reported noticeable time savings when entering helpline calls using Penelope’s anonymous service feature. As well, staff have seen immediate benefits from using Penelope’s configurable smart documents and intuitive group programs tracking, and the system’s ability to easily track and report on outreach efforts.
For more information on how Penelope can assist organizations providing victim services, please click here.