Since 2001, Athena Software has been helping not-for-profits around the world achieve their mission and improve client outcomes with Penelope case management software.
Though based in Canada, Athena has long had a significant presence in Australia and New Zealand, a position we are actively dedicated to strengthening with a number of key recent and upcoming initiatives.
The first of these is our Australia and New Zealand roadshow, which will see us visiting eight cities between Sept. 10 and 20. The roadshow events are essentially mini-conferences that provide an exclusive opportunity for our customers and potential customers in Australia and New Zealand to learn more about Penelope’s present and future functionality, connect with other not-for-profits in their city, and chat face-to-face with an experienced Athena team, including Vice-President of Customer Success, Dana Fox, Senior Account Manager, Anthony Yao, and our Adelaide-based Sales Executive, Adrian Selder.
“Meeting with our customers and prospects in-person is vitally important,” said Dana, who has led various roadshow trips to Australia and New Zealand in previous years. “Understanding the unique challenges faced by not-for-profits in Australia and New Zealand allows us to provide better solutions to meet their needs now and in the future. Athena is also known for our responsive and accessible deployment and support, so establishing a warm personal connection and two-way communication is just part of how we do business.”
Among other things, the roadshow will showcase new and upcoming features from the Penelope roadmap, including Add.Me and ClientConnect, two new products for Penelope that address the growing trend toward greater client participation in the care they receive from not-for-profits.
- Add.Me is a configurable web form that lets the clients of Athena’s customers add themselves directly into Penelope by completing a simple online form, a convenient time-saver that frees up staff hours previously spent entering data. Alternatively, Add.Me Import also saves time by giving our customers an online portal to bulk upload client files directly into Penelope from a spreadsheet.
- ClientConnect is a mobile client portal that empowers our customers’ clients to participate more fully in their care. With ClientConnect, people receiving services from not-for-profit organisations using Penelope can check messages from their service providers, view their upcoming appointments, request new events or services, pay online, review a list of tasks, or even complete and sign documents.
- Combined with our existing Engage tool, Add.Me and ClientConnect help form a suite of secure, mobile, client-centric engagement options designed to help our not-for-profit customers engage, attract, and retain clients, while also helping to save time for their staff.
Penelope modules built exclusively for the Australian market include our NDIS and DSS modules, which are consistently updated and refined to accommodate new requirements. Our keen understanding of these requirements is informed in part by regularly visiting Australia for events and conferences like our upcoming roadshow, and by consulting with our customers and prospects.
The roadshow will also give Athena’s team a chance to connect personally with some of our existing customers in Australia and New Zealand.
We’ve been building relationships with not-for-profits in the region for a decade, and we now have thousands of users at over 100 customers between the two countries.
Penelope is offered as a cloud-based case management software solution and we have high-security data centres located in both Australia and New Zealand to ensure that data stored there does not leave its country of origin.
We are ISO/IEC 27001:2013 certified for our information security management system, and our data centres offer industry-leading security services that guarantee outstanding performance and high availability, as shown by our 99.99% uptime guarantee.
To further our commitment to providing the best service possible to our customers in Australia and New Zealand, Athena is also expanding our workforce in the area. We already have sales and deployment staff based in Adelaide and Melbourne, and are currently hiring for an account manager position to deepen our ongoing relationships with our customers in the region.
As well, we have expanded our support hours to provide ticket, telephone, and email support during ANZ business hours.
Athena Software is deeply committed to our customers in Australia and New Zealand, and we are building the products and relationships to continue to provide not-for-profits in the area with world-class training, exceptional support, and a secure platform to accomplish their goals, meet reporting requirements, and provide the best possible experience to their customers.