Penelope Success Stories

Our clients do amazing things every single day all over the world. Here’s what they have to say about why they chose Penelope and how it’s helping them achieve their mission.

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Founded in 1969, the nonprofit organization was using paper files and filing cards to track client information when they selected Penelope as their case management system in 2011.
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SourceAmerica® is a nonprofit that’s been creating job opportunities for people with significant disabilities across the U.S. since 1974. In 2018, they selected Penelope by Athena Software as a unified case management system for sites delivering the SourceAmerica® Pathways to Careers Initiative.

“The Athena team has been great to work with, and the support we’ve received through webinars, user conferences and cloud support are some of the highlights of working with Athena.”

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“It has only been two months since ‘Go Live’ and already we have seen profound improvement in some of our processes.”

“It makes a lot of our work possible and it makes a lot of our work go a lot more smoothly than it would do otherwise”

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– Headway Ireland

“When I started looking for a case management system, I wanted to find one that could grow with us over the next five to 10 years, and not just the next 12 months. And [Penelope] has been just that.”

“…the makers of Penelope also were people who not only came from a service delivery background, they could speak my language and understand what I mean, and had already thought those things through.”

– Relationships Australia

“I’m able to get a bird’s eye view of a client quickly, and see what phone calls have happened, what complex problems may be present, and what group programs they’ve participated in during their time with us”

– Epilepsy Foundation of Greater Chicago

“It gives so much more security to us and our HIPAA-protected information.”

– Heather Steffenson, King County EAP

“We are very happy with Penelope and Athena, and we have recommended it to other Alzheimer Societies.”

– Alzheimer Society of Brant, Haldimand Norfolk, Hamilton Halton

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Each year Hutt St Centre serves over 40,000 meals and offers professional case management support services to nearly 2,000 people experiencing homelessness with housing, health, and an array of other issues.

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Preferred Behavioral Health Group (PBHG) is the leading behavioral health care organization in central New Jersey. Since 1978, PBHG has been dedicated to providing quality care to those in need of guidance, counseling, and assistance with difficult personal issues.

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Since 1991, Vita Centre has provided support, education, and counselling for young pregnant and parenting families with children up to six years of age. Each year, Vita Centre supports over 600 individuals and provides them with the skills and knowledge they need to help increase their parenting capacity and reach their

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Centacare is a community service agency in Adelaide, Australia dedicated to delivering a variety of services without discrimination. Find out why they switched to Penelope in 2013.

Q&A - Alzheimer Society

of Brant, Haldimand Norfolk, Hamilton Halton

The Alzheimer Society leverages its own and community resources to deliver health promotion, advocacy and support services to people with dementia, those at greatest risk of developing dementia and their carers.

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Edgewood Clinical Services provides comprehensive counseling services to people in the Chicago area. Learn how Edgewood and Athena have grown together since the agency began using Penelope in 2008.

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The Family Conservancy provides counseling services for individuals and families in Kansas City, as well as extensive services in early education. They’ve been using Penelope’s wide range of features to manage their many programs since 2003.

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Relationships Australia South Australia (RASA) provides relationship support services to individuals across Australia. Since implementing Penelope in 2010, RASA has been able to more efficiently meet funding and operational requirements.

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Deltassist offers an array of services directed at individuals, youths, seniors, and the community at large. Learn more about how they use Penelope’s smart forms to track their service delivery.

Q & A - Drexel University


The Healing Hurt People initiative at the Center for Nonviolence and Social Justice at Drexel University in Philadelphia is a hospital-based intervention program that helps people confront the effects of trauma.

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The Children’s Foundation has been helping Vancouver’s vulnerable since 1957. Learn more about why they selected Penelope to manage their client data and reporting needs.

King County EAP

King County EAP in Seattle provides services to thousands of workers within 17 departments. Learn more about their transition from a paper-based system to Penelope and their experience with our Professional Services deployment staff.

Ontario HIV Treatment Network

OHTN is a Toronto-based collaborative of more than 30 community-based agencies, who use the power of Penelope smart forms to manage their programs and services. Learn more about their end-to-end Penelope experience.

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Relate is the largest provider of relationship support services in the U.K. Learn more about how they’re using Penelope to manage tens of thousands of client appointments and calls each year.

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Headway Ireland started using Penelope in 2006. Now they’re using it to manage more than 89,000 hours of treatment received by clients each year. Learn more about their Penelope journey!

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