Choosing a Secure Video Conferencing Tool for Your Human Services Organization

The COVID-19 pandemic has had a devastating impact on human service organizations who can no longer safely provide in-person support to their clients. While the future of care delivery is uncertain, there are things your organization can do right now that will enable staff to continue to provide support without putting themselves or your clients at risk.

Video conferencing tools have become essential in this unprecedented period of social distancing, providing a much-needed alternative to face-to-face service delivery. With so many telehealth solutions out there, we thought you’d appreciate a resource summarizing a few options we’ve found that are compliant with common security standards and privacy legislation. While we’re not advocating for any specific software, we hope this list helps inform your decision when it comes to choosing a solution that fits your organization’s security and usability needs!

Secure Telehealth Options

Doxy.Me

doxy.me logo

Doxy.Me is a video conferencing application built specifically for use in healthcare settings. It offers three different plan types that vary in price and feature set, but the basic plan—which comes with unlimited minutes and sessions—is free.

Best for:

  • Small and midsize organizations

Features – Free Plan

  • Unlimited video sessions
  • Customizable waiting room
  • Access to iOS and Android apps
  • Low-definition video

Compliance

  • HIPAA, HITECH, PIPEDA/PHIPA, GDPR

Pricing

  • Ranges from $0 to $50/month/provider
  • No contract required

Promotions

  • Basic plan is free
  • Nonprofit discount on paid plans

Thera-LINK

TheraLINK logo

Thera-LINK is a video conferencing solution targeted to mental and behavioral health service providers like addiction specialists, psychiatrists, social workers, and speech-language pathologists. They offer individual and group plans, each with three pricing tiers. While none of their plans are free, they do offer a discount for nonprofits.

Best for:

  • Midsize and large organizations

Features – Basic Plan

  • Limited number of video sessions
  • Customizable waiting room
  • Ability to host individual, group, and family sessions
  • Basic client scheduler

Compliance

  • HIPAA, HITECH

Pricing

  • Individual plans start at $30/month and group plans start at $250/month
  • No contract required

Promotions

  • 3-day free trial
  • 20% lifetime discount for nonprofits

Zoom for Healthcare

Zoom Logo

A lot of concerns have come out recently around the security of Zoom, but it’s important to note that not all of their offerings were created equal. Unlike their free and regular paid versions, Zoom for Healthcare is compliant with HIPAA and other security standards.

Best for:

  • Midsize and large organizations

Features

  • High-quality video
  • Waiting room functionality
  • Video session recording
  • Accessibility considerations including closed captioning and keyboard shortcuts

Compliance

  • HIPAA, HITECH, PIPEDA/PHIPA

Pricing

  • $200 per month for 10 hosts
  • Minimum 1-year contract required

Promotions

  • None

TheraPlatform

Thera Platform Logo

TheraPlatform is a telehealth solution built specifically for therapists. They offer three pricing tiers, but their basic plan should provide enough functionality for most agencies looking for an add-on video conferencing solution.

Best for:

  • Small organizations

Features – Basic Plan

  • Unlimited clients and video sessions
  • Waiting room functionality
  • Ability to host individual, group, and family sessions
  • Secure chat functionality

Compliance

  • HIPAA

Pricing

  • Monthly pricing starts at $29 for a single provider
  • No contract required

Promotions

  • 30-day free trial

One of the most important things to look for when choosing a video conferencing tool is its ability to integrate with your organization’s case management system, as this will ensure seamless continuation of care and allow you to maintain a single source of truth about client and service info. Click to learn about Penelope’s Remote Care Offering and how it can be integrated with whichever video solution you choose.

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