Case Management Blog
Keep up with the latest from Athena Software
At a time like this, many of us are experiencing increased stress levels but decreased access to supports, and that can quickly throw us off balance. Check out our tips on how to stay centered!
There are lots of different terms for systems that help social service agencies manage, track, and report on client and service information, which can make searching for the right solution confusing. Read our blog to learn how to define and find the software you need!
We spoke with Kate Brett, Executive General Manager of Operations at RASA, about how the organization has been able to manage through the COVID-19 pandemic with the help of new practices, existing systems, and an impressive and agile leadership team.
How CatholicCare Victoria Tasmania (CCVT) transitioned more than 1,000 Penelope users to remote service delivery virtually overnight
As the COVID-19 lockdown continued and people began to feel increasingly isolated, there was a surge in demand for mental health and other social services, and agencies like CCVT had to adapt quickly in order to meet their clients’ growing need for support.
Despite the ongoing uncertainty of the COVID-19 situation, it’s crucial for agencies to start thinking about and planning for the transition back to working on-site and resuming face-to-face appointments.
We reached out to our customers to check in on them and learn how their organizations are addressing and overcoming the hurdles presented by the pandemic and how they’re adapting to life after quarantine. Here’s what they had to say!
Learn more about health supporters, the roles they play in their loved ones’ care, and the importance of giving them shared digital access to essential health information through platforms like client portals.
Julian Flint, our new Vice-President and Regional General Manager for Australia and Asia-Pacific, offers tips on how to improve the remote care experience for you and your clients.
Video conferencing tools have become essential in this unprecedented period of social distancing, providing a much-needed alternative to face-to-face service delivery. With so many telehealth providers out there, we thought you’d appreciate a shortlist of options to help you choose a solution that is secure and fits your organization’s needs.
A Story of Hope and Community Support Amid COVID-19: Our Conversation with Guelph-Wellington Women in Crisis
We sat down (remotely) with the team at Guelph-Wellington Women in Crisis to talk about how social distancing has affected their service offerings and delivery, the effects of the pandemic on victims of domestic abuse, and the overwhelming support they’ve seen from their community.
Remote service delivery is the new normal for social service organizations. Here’s how to make it work.
Amid the ongoing COVID-19 outbreak, it’s important to ensure that your clients continue to receive essential supports and services from your organization. Thankfully, there are secure and easy-to-use web-based software tools and clinical and administrative practices that can ensure that your services continue to be available to those in need while maintaining the health and safety of your team.
There are “Three E’s” that John Neufeld, Executive Director at Kitchener not-for-profit, House of Friendship, said must be considered to truly understand and support the 42,000 vulnerable families and children they serve across Waterloo Region.