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Penelope for Human Service Agencies

Penelope human services software is a web-based case management system used successfully by a broad range of human services providers worldwide, including case management, disability support, mental and behavioral health, domestic violence programs, EAP providers, outreach and education services.

Our case management system has been designed from the ground up specifically for health and social services.

The Penelope case management software system can easily handle a wide range of service modalities and treatment types, while embedding global best practices into its design and features, reports, security and overall concepts.

With Penelope human services software, your agency will achieve maximum operational accountability and transparency. This can help identify high performing providers, inform program planning and resource allocation, and speed up and simplify reporting to stakeholders and funders.

Penelope is a best-practice designed case management software solution that helps service providers work effectively by simplifying workflow and tasks, streamlining processes, automating routines and having important, timely information at their fingertips.

Finally, a solution that serves the needs of therapists, clinicians, outreach workers and residential staff - providing quick and easy real-time access to current case loads, calendars, messaging, alerts, tasks, smart forms, reporting and resources.

Reduce redundant data entry, streamline communications, reduce the potential for error, and ensure timely access to real-time data anywhere.

Penelope features a host of tools to help reception and administrative staff work more productively and collaboratively.

For example, we've developed some innovative tools to monitor workflow and tasks, reduce billing turnaround times and account aging, ensure compliance to your procedures and reduce overall admin workloads.

With our new digital signature capabilities, your entire agency can go paperless! Learn more about our innovative Collaboration Suite.

Managers love Penelope's transparency and accountability-promoting design which provides powerful reporting, monitoring of actuals vs. targets, clinical documentation review, alerts, and automatic escalation triggers.

The Collaboration Suite gives managers a birds-eye view on all workflow, communications and alerts across their department, while providing real-time anywhere e-mail and SMS messaging and alerts to staff and clients.

Penelope is unique in its ability to not only provide a rich feature-set that empowers your organization to track client outcomes in a myriad of custom ways, but also to help improve those outcomes through a number of best-practice design elements that support clinical decision making, improve staff collaboration, deepen engagement with clients and encourage inter-agency collaboration.

As industry experts and thought leaders with many years of experience working with non-profit, government and institutional organizations around the world, we speak your language, understand your requirements and are perfectly equipped to move your organization forward.

Your vision + our technology and services = client and organizational success.

Read our Relationships Australia case study on how Penelope has transformed service delivery and agency-wide reporting there.

What Our Clients Say

"Athena Software is a world leader in case management software. Athena's new Collaboration Suite enables agencies around the world to connect with clients using smart communication and workflow tools in a way that reflects how our clients live and work. Once again, Athena is setting the standard for global case management software."

Adam Fletcher
Relate, the largest providers of relationship counselling in the United Kingdom

Relate UK

"Our CARF accreditation survey report recognized Headway’s use of electronic medical records with Penelope Case Management Software as a solution that ‘is user-friendly, enhances communication and has valuable data for future research."

Richard Stables
Headway Ireland
Penelope users since 2006


"It has only been two months since ‘Go Live’ and already we have seen profound improvement in some of our processes. We anticipate more positive changes will occur over the next 6-12 months and look forward to the rich data we will shortly begin to extract and analyze. Importantly, we will finally begin to fully map the difference we make in the communities in which we operate."

Dr. Janette Hancock
UnitingCare Wesley Port Adelaide