Penelope Case Management / Client Information and Practice Management Software

"We deliver better service with less effort and spend more time with clients and less time on paper work. Athena case management software was easy to implement and my clinical workers and finance team are thrilled with the results. Every social service agency in the USA needs to understand how to do more with less, especially now and this is one way we can do our part to help those in need. We can't imagine going back to our old system!" - John Adams, Community Human Services - Monterey, California, USA

• Case file structure that accommodates individual or family case files receiving one ore more services from one to many providers.
• Naturally tracks service provision involving individuals, couples, families, groups, educational and outreach activities, anonymous contacts, and collateral contacts.
• Custom demographics and user-configurable client profile and face sheet
• Captures contacts, appointments and correspondence with students, family members, teachers and other and other professionals and collateral contacts.
• Streamlined and customizable intake /client registration and assignment process
• Custom documentation creation/ form/ template building tools for intake forms, treatment plans, assessments, shift notes and other forms.
• Custom outcomes survey building tool
• Waitlist, pre-enrollment. client matching options
• Worker profiles with scheduling availability, clinical, security and HR information
• Custom Service Configurability
• Integrated Progress Notes and clinical documentation
• Extensive Reporting and ad hoc reporting tools available

• Custom worker homepages and configurable user accounts for ease of use and need to know access.
• Powerful scheduling / calendaring/ meeting event management features
• * NEW * push/ sync of scheduled events to Exchange-enabled devices via MS-Outlook
• * NEW * Target Setting Tool for client statistics, budgets, staff, services and more
• Complete optional Accounts Receivables component with flexible self-pay and third party billing, including Insurance billing (with 837 EDI claim and CMS1500)
• Comprehensive Service Directory and Referrals Management
• Embedded help links, complete support suite, online tutorials and training modules, online chat
• * NEW* Custom Treatment Planning tool
• * NEW* Custom Client Assessment and client outcomes tool
• * NEW * Custom Form Letter Writing tool
• Consultation services around change management, business processes, configuration and training.
• * NEW * Australia - FRSP / FaHCSIA Web Services Interface
• * NEW *MPWR reporting tool for Penelope developed by PeaceWorks