Athena Software Blog
Four Common Questions About Case Management Software as a Service
Posted by Jordan Fox on May. 17, 2016

What is Saas?

Let's get straight to the point - what is SaaS, anyway?

SaaS stands for Software as a Service, which is sometimes called cloud-based software. Basically, this means a software application that requires a web-based login to start using the system.

An example of this would be our very own Penelope client management software application for health and social services. In our case, all you need is a web browser and we simply provide a web address to access your secure database.

SaaS has become the most popular method of accessing our software over the years because it helps make using Penelope as easy, efficient and secure as possible.

And because we have clients all over the world, providing Penelope as a SaaS solution allows us to offer consistent upgrades and system maintenance to our customers in the most efficient way possible.

By purchasing SaaS licenses, an organization can focus on their core business operations.

Having the I.T. risks and infrastructure costs taken off your plate means your agency reduces risk and saves money on costly hosting expenses, while protecting your confidential data, secure in the knowledge that a comprehensive disaster recovery plan is in place for your organization and your clients.

Benefits of SaaS

For the majority of our users around the world, privacy, data security and data integrity are very high on the priority list.

The end goal of a SaaS offering is to make the software easy, efficient and secure for users. In our case, it's also to provide a rock-solid offering that's local, scalable, and privacy standards compliant.

A SaaS model means there are decreased upfront costs because we handle the server infrastructure that would typically need to be purchased and / or maintained by your organization.

And, since Penelope is web-based, you have the option to access our software on any device that has a working web browser, whether it’s a smartphone, tablet, laptop or desktop computer.

Here are a few of the most common questions we have come across with regards to SaaS:

1. Who Legally Owns The Data?

You always own your data. It never leaves the country where it’s securely hosted and there are advanced risk mitigation procedures, policies and safeguards to protect against unauthorized access.

2. What Kind of Performance Guarantees Can I Expect?

We provide a 99.99% uptime guarantee as well as clear service level agreements that define response times and escalation paths. In the unlikely event of any unscheduled downtime, generous credits are provided.

3. Can I Get My Data Back?

Of course you can. You always own your data, so if you ever need it back we would be able to provide the raw data so that you have it in your hands.

4. What Other Equipment Do I Need?

Not much! All you need is a recent web browser version and an internet connection to securely access your data anywhere you can connect to the web.

Athena Software can host your data in the cloud

Data Security on SaaS

Social or human service organizations like the hundreds that use Penelope case management software worldwide each day are working with protected health information (PHI), and it needs to remain confidential.

Using the SaaS model, our clients can rest easy knowing that our commitment to data security is a core part of our company values.

Our SaaS security measures begin with the physical facility where the data is hosted (our data centres), the design and capabilities of Athena’s servers, and the architecture of the Penelope application itself.

This includes the built-in functional specifications, feature-sets and every aspect of our staff’s work with your agency’s confidential data within Penelope.

In short, our SaaS offerings allow you to focus on your core business, reduce risk and save money from outsourcing your data hosting, application management, data protection and much of your disaster recovery needs to a provider trusted by organizations around the world (that's us!).

If you would like to learn more, feel free to download our SaaS Information package.

Or, if you're interested in learning more about how Penelope case management software can help transform your nonprofit or social service agency today, contact us and an evaluation specialist will be in touch.

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