Athena Software Blog
5 benefits of improved collaboration for social services
Posted by Neil McDonald on Apr. 15, 2016

Working together collaboratively is not only efficient, it can lead to better outcomes, better service, and a better all-around experience for your clients.

Collaboration tools in case management software applications like Penelope can empower your staff with up-to-date, real time information on their caseload, tasks, and other responsibilities.

For example, Penelope's Collaboration Suite will push notifications, alerts, meeting information, and other communications to staff smartphones via text or email so that everyone is kept in the loop and is always up to date.

Pop-up messaging, alerts and other collaboration features are also configurable throughout Penelope, such as a unified inbox that brings together all aspects of staff communications, workflow and client work into one convenient dashboard and integrated workspace for each worker.

All of this is fine and dandy, but what are the benefits for your organization? Exactly how will this increase efficiencies and outcomes results at your agency?

We're glad you asked!

1. Improved Client Outcomes

Improved service coordination is a proven contributor to improved client outcomes in a variety of domains as well as contributing to successful outcomes for internal and external referrals.

Clients served by collaborative service settings also report better self-care, knowledge and skills.

2. Better Client Satisfaction

Clients receiving care from a collaborative service context report more satisfaction and a more positive experience with their services.

Collaboration helps to reduce barriers to service and makes the client feel like an engaged partner in their own care.

As John Moore, co-founder and CEO of Twine Health, said in the Future of Health Analytics whitepaper produced by Deloitte, “Engaging the patient [in the care process] makes them part of a collaborative team to improve quality and drive down costs.”

3. Better Risk Management

Organizations with greater inter-professional collaboration practices are better positioned to manage risk through better assessment and screening processes that serve to provide more informed decision-making and better quality assurance.

4. Lower Costs

Organizations with greater inter-professional collaboration processes report reduced wait times, more efficient resources utilization, streamlined access to services, reduced administration costs, better care coordination, and reduced drop-out and no-show rates, all of which can save money for your organization.

5. Better Employee Satisfaction

Practitioners working in an inter-professional collaborative manner are more satisfied with their employment and have a more positive workplace experience, and report the development of enhanced knowledge and skills.

Like a powerful, secure and multifaceted "social work" network, Penelope case management software can be used for staff to collaborate on client admissions, provider assignment, case planning, care reviews, referrals, evaluations, group services, shift notes, projects, critical incidents, and any other direct or indirect aspect of service you can think of.

If you think your agency might benefit from Penelope's simple, smart and connected approach to collaboration and case management, contact us today and an evaluation specialist will be in touch. We look forward to hearing from you!

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