Penelope's Benefits

Click the links below to find out more about how our Case Management and Counseling Software can deliver tangible and measurable benefits for your organization in a variety of areas. sClick the links below to find out more about how our Case Management and Counseling Software can deliver tangible and measurable benefits for your organization in a variety of areas.

• Clinical Records Management / Effective Case Management
• Customization
• Tracking Complete Range of Services
• Effective Communications
• Efficient and Timely Billing / Accounts Receivables
• Reporting
• Confidentiality
• Security
• Technology Integration

Clinical Records Management / Effective Case Management

Challenge: How to manage, make sense of and quickly and easily access key client information?

Solution: Penelope’s “home page” feature brings all of the key information relevant to a worker’s day-to-day work to their fingertips at login - most data - including their active case load, appointments and messages/ alerts are only a single-click away.

Challenge: How can you ensure that you can access the entirety of a case file history - even across different services, workers and locations?

Solution: Penelope’s integrated case file offers to authorized users the complete case history of all services provided to a given client or family - including access to complete appointment history, notes and documents. And as Penelope is a web application, “far-flung” workers can access their files from anywhere on the net!

Customization

Challenge: We need a system that we can customize to meet our needs, but we don’t have an IT staff or budget to continually be out-sourcing this responsibility

Solution: Penelope makes customizing the system to your unique needs easy! Without any additional costs or specialized computer knowledge, your system administrator can change all lookup values, assign over 50 user defined fields, create custom surveys and documents and modify the system in myriad of ways.

Tracking Complete Range of Services

Challenge: How can we track the broad, often disparate, range of services we offer from within a single system?

Solution: As our diverse client base attests, Penelope is designed to track the complete range of services and operations at your organization - everything from phone contacts to educational presentations to referrals to intensive direct client service.

Effective Communications

Challenge: We need to be able to ensure that all of our staff (even across physical locations) have access to up-to-date information on our clients and workers’ activities.

Solution: Penelope’s alerts, messages, reminders, home pages, web-based case files and central scheduler ensure that all authorized staff have timely access to the most up to date information at all times.

Efficient and Timely Billing / Accounts Receivables

Challenge: We need to be able to track all of our receivables without having to have two systems - one for accounting and one for case management/ client service.

Solution: Penelope features an integrated and robust accounts receivable functionality that lets your organization effectively track all your invoices - including CMS-1500s), credits, adjustments, receipts, write-offs, and debits for any number of payor situations (including medicaid, private insurers, self-pay and co-pay clients and sliding scale rates).

Reporting

Challenge: We have extremely complex and demanding reporting requirements - our ability to receive funding relies on our ability to generate key reports in a timely fashion.

Solution: Penelope features over 100 user-configurable and industry standard reports covering everything from service utilization to accounts to human resource statistics to outcomes-based reports to demographics.

Challenge: Our reporting requirements are so diverse and particular, that we need to be able to create our own reports as needed.

Solution: With an ODBC driver (free download), you can access your data and export subsets into any ODBC compliant application (like Access, Excel or Crystal Reports). We also provide over 50 user-configurable excel pivot tables to meet your diverse and changing reporting needs - giving you the power to create your own reports.

Confidentiality

Challenge: How can you control unauthorized staff access to confidential files while ensuring that authorized users have convenient and timely access?

Solution: Penelope has built in security levels that provide access permissions to confidential clinical service data - including notes - to only those authorized. Even a single case file in which multiple workers are providing different services can be partitioned so involved workers can only access on a “need to know” basis.

Security

Challenge: We need to ensure that our system - especially if it is accessible across the web - is secure and that our confidential information is protected.

Solution: Penelope uses extremely high grade SSL encryption in order to ensure that all data being transmitted to / from the server is encrypted in transit. In addition, no trace is left on the workstation of any confidential information after using Penelope.

Technology Integration

Challenge: We need something powerful and robust enough to serve our needs, but also something that can “ramp-up” easily without major IT investments.

Solution: Penelope’s thin client approach means you don’t need an IT department or need to provide much of an investment to implement the system and get up and running quickly. You don’t need to worry about installing the server software, maintaining the system or setting up workstations with specialized software or dealing with software/ hardware conflicts. With our ASP option. if you have a web browser and an internet connection, you will be good to go - simple as that! Our excellent training services and acclaimed learning materials help making the transition to Penelope as effective as possible.

Contact us for more information at info@athenasoftware.net or try our free 30-day trial.