Case Management and Counseling Software for EAP/ EFAP Providers

Enhance your ability to create a healthier and more effective workforce by letting Penelope Case Management and Counseling Software coordinate, track and report on your service provision from case management to work-life/health promotion services to account management and outcomes evaluation. Service provision through an EAP can be over the phone, in person, online, or by referral. Penelope Case Management / Counseling Software was constructed with the flexibility to handle multiple types of service provision while storing and accessing all relevant case information in files conveniently accessed from the homepages of assigned case workers. Assessments and referral documents can be custom built by you within minutes and are accessed and stored in the case file as well. Over 100 fields of client and case information are available including user-defined fields for tracking and reporting on attributes of specific relevance to you. Finally, you can match the employee with the most appropriate provider by searching for workers with specific specialties but also with specific user-defined traits (eg. foreign language, female, works with hearing impaired etc.).

We use a shopping cart model to track coverage utilization; you can easily track utilization of services by setting up policies with session, dollar and date limits. Auto-triggers in the system will let you know when a client has been in service for X number of sessions or days. Coverage is easily viewed from the client’s file and the system will automatically switch to FFS billing (with a sliding scale option) in cases where all coverage has been used and service continues. Penelope Case Management and Counseling Software have a complete accounts receivables component that allows you to bill for services provided and record payment for any contractual arrangement or simply track usage from a global limit.Download a Benefits of Penelope for EAP Providers document

Contact us for more information at info@athenasoftware.net or try our free 30-day trial.